Customer Interaction Centre
Bring your customer-facing platforms together into one consolidated and easy to manage mobile app.
The Customer Interaction Centre (CIC) is where Kobas extends to your customers in the form of a branded and customisable application.
Our intuitive app gives your customers access to a variety of services without having to navigate through different apps or websites (no-one likes juggling different logins!). It includes order and pay at table, delivery / click & collect, customer loyalty, gift cards, and more. Bringing your customers’ apps together, offering more functionality, improving experiences, and increasing efficiency for everyone.
We know that there isn’t a one size fits all approach, so you can pick and choose the options you’d like to include in your app based on your requirements. As a scalable system, you can add others at a later date if and when required.
What can you expect?
Mobile-first responsive design with your branding at the forefront.
No app install required, allowing your customers to gain access quickly via a QR code or link.
Connects seamlessly to your In-Venue technology and Kobas Cloud for increased efficiency and transparency.
As a progressive web application, all solutions contain the latest features and updates.
Developed with flexibility in mind, working effortlessly on smartphone, tablet, and PC devices.
No addition licensing costs for separate customer-led apps!
What’s included in your app?
Customer Loyalty
The Kobas customer loyalty app helps your business turn one-time visitors into repeat customers by giving them a platform to earn, track and redeem rewards. Create tailored loyalty campaigns, increase visit frequency, and increase revenue.
Mobile Ordering
Discover a frictionless mobile ordering app for restaurants, bars and pubs. In fact, our intuitive ordering app is the perfect fit for any F&B operation looking to introduce order and pay at table. No app download, no integration, just a secure and slick solution that works in harmony with your full Kobas suite – meaning better product alignment and consistency.
Delivery / Click & Collect
Add another revenue stream into your business with our delivery and click & collect platform. As a branded online menu that connects seamlessly with your In-Venue technology such as the Kobas EPoS, it’s never been easier for your customers to place orders and for your team to manage them.
Multi-Venue Ordering
Operate a food hall business? Cater for your customers’ cravings and shape the best experiences with Multi-Venue Ordering, allowing your customers to order from multiple traders through one streamlined mobile app.
