Neil Mukerji
2017 Spring Report
Everyone at Kobas is really proud to have achieved a 52% net increase in venues using Kobas EPoS in just the first quarter of 2017. It has been an incredibly exciting period for us all, even involving yours truly performing a cameo as our very own white van man, delivering EPoS around the country with my usual, spirited enthusiasm.
While we do not expect to continue expanding our footprint at quite this rate, our installation diary is filling up fast, so we have a number of exciting consequential announcements in all areas of our business.
Team expansion
In May we are expanding our support and installation teams with a view to increasing our availability in these areas.
Currently our SLA provides assurance of response within our core support hours of 09:00-18:00 on UK business days. Outside of those times we monitor the support desk for operational emergencies and react appropriately.
Our expansion aims to extend our support hours into the evening, and also to cover weekends and some bank holidays. We will trial some shift patterns across the summer to discover how we can best improve our support offering.
We are also finalising plans to move to a much larger office space, still in London’s SE1 area. This will facilitate both growing the team, and increasing our hardware range and availability. It may also be right next to one of the area’s most fantastic street food and drink markets!
Infrastructure improvements
We have been continually reinvesting in our infrastructure to ensure Kobas is always available and responsive, whenever it is needed. We strive for our systems to be available at least 99.99% of the time.
This is actually a tall order given our own renowned service provider, Amazon AWS, only offers a 99.95% uptime guarantee on their core services. However they have an excellent track record, and much of the effort here is ours as we define and manage our platform architecture, and of course we are solely responsible for the resilience of our own software.
All our services are monitored by a specialist third party, Pingdom, and we are pleased to have achieved our 99.99% uptime goal so far in 2017.
Product
As you can expect from a constantly improving software as a service, Kobas now delivers even more benefits for a hospitality venue. Our change-log holds all the detail, but headlines are improvements to our reservations system, more flexible PDQ solutions including Cash Back support, and an all-new Venue Status Monitor landing page module.
Over the summer we will be looking at the Daily Tasks and Rotas sections, focusing in particular on per-till cash declarations, and planning an all-new rota creator.
